Fair and transparent refund terms that protect both parties.
For branding, web development, and marketing services, refunds will not be provided once work has started. A project is considered “started” once a milestone is approved. Digital services require time and effort, which cannot be undone.
If you cancel a subscription-based service (e.g., monthly website maintenance, consulting, or hosting), we will provide a pro-rated refund for the unused portion of your billing cycle.
🚨 Cancellations must be requested at least 7 days before the next billing cycle to avoid automatic renewal charges.
For digital products or templates, we offer a 7-day money-back guarantee. If you are unsatisfied within the first 7 days, you may request a full refund.
🚨 Refunds are only eligible if the product has not been downloaded more than once to prevent abuse.
Custom branding, UI/UX design, and website development are tailored services. Once a project starts, refunds will not be provided. Clients will be given milestone updates to approve work before proceeding to the next phase.
If Branding Surface is responsible for unreasonable delays that impact project delivery, we may issue a partial refund or a service credit at our discretion.
If we fail to deliver a service due to internal issues, a full refund will be issued. However, refunds will not be granted if the client fails to provide necessary information, feedback, or approvals on time.
To request a refund, contact us at support@brandingsurface.com within the applicable refund period.
🚨 Refunds may take 10 business days to process.
We reserve the right to update this policy at any time. The latest version will always be available on our website.